Refund policy

Returns and Refunds Policy

Blwny is operated by Hong Kong Hanting Trading Co., Limited. For returns or refunds, contact blwnykj@gmail.com.

30-Day Return Window

You may request a return within 30 days of receiving your item. Please provide your order number, proof of purchase, and the reason for your return.

Non-Defective Returns

Items returned for reasons other than a quality issue must remain in a condition suitable for resale and must not have been disassembled or modified. Keep the product, included accessories and packaging available for inspection. Opening the package alone does not automatically disqualify a return if the item otherwise meets these conditions.

Return Shipping Costs and Fees

We cover the return shipping costs for authorized returns, including returns for non-quality-related reasons. We do not charge a restocking fee. Contact us before booking transport so that we can arrange an appropriate return method and provide the necessary instructions. Do not purchase shipping independently without first agreeing the arrangements with us.

Return Authorization and Lithium Battery Transport

All returns must be arranged with our support team before shipment. Lithium batteries are subject to transport restrictions. Follow the packaging, carrier and transport instructions provided for your specific product. Do not send a battery by an unapproved method or treat an ordinary shipping label as sufficient authorization to transport a hazardous item.

If a battery is damaged, swollen, leaking, overheating, defective or recalled, tell us before arranging shipment. Do not ship it using standard return instructions. We will assess the appropriate next steps and coordinate a return or another remedy that can be carried out safely and in accordance with applicable requirements.

U.S. Return Warehouse

For authorized returns, our U.S. return warehouse is:
Blwny Returns
2720 Pellissier Pl, Dock #10
City of Industry, CA 90601
United States
Warehouse phone for delivery coordination: +1 602-784-2715

Use the return reference and recipient details supplied by our support team. The warehouse phone is for delivery coordination; send return and refund requests to blwnykj@gmail.com. Our Hong Kong registered office is not a return shipping address.

Damaged, Defective or Incorrect Items

Inspect your order upon receipt and contact us promptly if the item is damaged, defective or incorrect. Include your order number, a description of the issue and relevant photos. The resale-condition requirements for non-defective returns do not prevent you from requesting a remedy for a defective or incorrectly supplied product.

Refunds

Once the warehouse receives your return and confirms that it meets the applicable return conditions, we will promptly initiate the refund to your original payment method and notify you. Refund initiation does not mean funds will appear in your account immediately; your bank or payment provider may require additional processing time. If you have questions about the status of your refund, contact blwnykj@gmail.com.

Exchanges

Contact our support team if you need a different item. We will explain the available return, refund and replacement options before you arrange shipment.

Your Statutory Rights

This policy does not limit any mandatory consumer rights available under applicable law. If applicable law provides rights beyond this policy, those rights remain in effect.